Who we are
The Remedy Room/Byron Remedy Room Pty Ltd (“us”, “we”, or “our”) operates the website: https://theremedyroom.com.au (hereinafter referred to as the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.theremedyroom.com.au
Definitions
Service
Service is the www.theremedyroom.com.au website operated by The Remedy Room.
Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies
Cookies are small files stored on your device (computer or mobile device).
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
• Email address
• First name and last name
• Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
Usage Data
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.
Use of Data
The Remedy Room uses the collected data for various purposes:
• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Transfer of Data
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
The Remedy Room will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, The Remedy Room may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
The Remedy Room may disclose your Personal Data in the good faith belief that such action is necessary to:
• To comply with a legal obligation
• To protect and defend the rights or property of The Remedy Room
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
Google Ads (AdWords)
Google Ads (AdWords) remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
Google reCAPTCHA
Google reCAPTCHA Privacy Policy
Our primary goal is to make our website as safe and secure as possible for you and for us. To ensure this, we use Google reCAPTCHA from Google Inc. With reCAPTCHA, we can determine whether you are really a flesh and blood person and not a robot or other spam software. By spam we mean any unsolicited information sent to us by electronic means. With the classic CAPTCHAS, you usually had to solve text or image puzzles for verification. reCAPTCHA from Google mostly spares you the trouble of solving such puzzles. In most cases, all you need to do here is simply check the box to confirm that you are not a bot. With the new Invisible reCAPTCHA version, you do not even have to check the box. How exactly this works and, above all, what data is used for this purpose is explained in this privacy policy.
What is reCAPTCHA?
reCAPTCHA is a free Captcha service from Google that protects websites from spam software and abuse by non-human visitors. This service is most often used when you fill out forms on the Internet. A Captcha service is a kind of automatic Turing test, which is supposed to ensure that an action on the Internet is done by a human and not by a bot. In the classical Turing test (named after the computer scientist Alan Turing), a human being determines the difference between bot and human. With Captchas, this is also done by the computer or a software program. Classical Captchas work with small tasks that are easy for humans to solve but present considerable difficulties for machines. With reCAPTCHA, you do not have to actively solve puzzles anymore. The tool uses modern risk techniques to distinguish people from bots. Here, you only have to check the text box “I am not a robot”; while Invisible reCAPTCHA renders this unnecessary. With reCAPTCHA, a JavaScript element is embedded in the source code and then the tool runs in the background and analyses your user behaviour. From these user actions the software calculates a so-called Captcha score. Google uses this score to calculate the probability that you are a human being even before you enter the Captcha. reCAPTCHA or Captchas are generally used whenever bots could manipulate or abuse certain actions (such as registrations, polls, etc.).
Why do we use reCAPTCHA on our website?
We only want to welcome people of flesh and blood to our site. Bots or spam software of various kinds are not welcome. That is why we pull out all the stops to protect ourselves and offer the best possible user-friendliness for you. For this reason we use Google reCAPTCHA from Google. This is how we can be pretty sure that we remain a “bot-free” website. Through the use of reCAPTCHA, data is transmitted to Google in order to determine whether you are really a human being. In this way, reCAPTCHA serves the security of our website and consequently also yours. For example, without reCAPTCHA, it could happen that a bot registers as many e-mail addresses as possible during sign-up in order to “spam” forums or blogs with unwanted advertising content. With reCAPTCHA, we can avoid such bot attacks.
What data is saved by reCAPTCHA?
reCAPTCHA collects personal data from users in order to determine whether humans are really behind the actions on our website. In the process, the IP address and other data required by Google for the reCAPTCHA service can be sent to Google. The IP address will not be concatenated with other data from Google, unless you are signed in to your Google Account while using reCAPTCHA. First, the reCAPTCHA algorithm checks whether Google cookies from other Google services (YouTube, Gmail, etc.) are placed. Then, reCAPTCHA places an additional cookie in your browser and takes a snapshot of your browser window. The following list of collected browser and user data is not exhaustive. They are rather examples of such data which, to our knowledge, are processed by Google.
- Referrer URL (the address of the site from which the visitor comes)
- IP address (e.g. 256.123.123.1)
- Information about the operating system (software that allows your computer to run. Known operating systems are Windows, Mac OS X or Linux)
- Cookies (small text files that store data in your browser)
- Mouse and keyboard behaviour (every action you perform with the mouse or keyboard is saved)
- Date and language settings (which language or date you have preset on your PC is saved)
- All Javascript objects (JavaScript is a programming language that allows websites to adapt to the user. JavaScript objects can collect all possible data under one name)
- Screen resolution (shows how many pixels the image consists of)
It is undisputed that Google uses and analyses this data even before you click on the checkbox “I am not a robot”. With the Invisible reCAPTCHA version, even the ticking is omitted and the whole recognition process runs in the background. Google does not disclose in detail the quantity and type of data it stores. The following cookies are used by reCAPTCHA: Here, we refer to the reCAPTCHA demo version from Google at www.google.com/recaptcha/api2/demo. All these cookies require a unique identifier for tracking purposes. Here is a list of cookies that Google reCAPTCHA has set on the demo version:
Name: IDE
Value: WqTUmlnmv_qXyi_DGNPLESKnRNrpgXoy1K-pAZtAkMbHI-231600428874-8
Purpose: This cookie is set by DoubleClick (a company also owned by Google) to record and report the actions of a user on the website in handling advertisements. In this way, the advertising effectiveness can be measured and appropriate optimisation measures taken. IDE is stored in browsers under the domain doubleclick.net.
Date of expiry: after one year
Name: 1P_JAR
Value: 2019-5-14-12
Purpose: This cookie collects website usage statistics and measures conversions. A conversion occurs, for example, when a user becomes a buyer. The cookie is also used to show relevant advertisements to users. Furthermore, the cookie can be used to prevent a user from seeing the same ad more than once.
Date of expiry: after one month
Name: ANID
Value: U7j1v3dZa2316004288740xgZFmiqWppRWKOr
Purpose: We could not get much information about this cookie. In Google’s privacy policy, the cookie is mentioned in connection with “advertising cookies” such as “DSID”, “FLC”, “AID” and “TAID”. ANID is stored under the domain google.com.
Date of expiry: after 9 months
Name: CONSENT
Value: YES+AT.de+20150628-20-0
Purpose: The cookie stores the status of a user’s consent to use various Google services. CONSENT also serves security purposes to verify users, prevent credential fraud and protect user data from unauthorised attacks.
Date of expiry: after 19 years
Name: NID
Value: 0WmuWqy231600428874zILzqV_nmt3sDXwPeM5Q
Purpose: NID is used by Google to match ads to your Google search. Google uses the cookie to “remember” your most frequently entered search queries or your previous interaction with ads. This is how you always get customised advertisements. The cookie contains a unique ID to collect personal settings of the user for advertising purposes.
Date of expiry: after 6 months
Name: DV
Value: gEAABBCjJMXcI0dSAAAANbqc231600428874-4
Purpose: Once you check the “I am not a robot” box, this cookie is set. The cookie is used by Google Analytics for personalised advertising. DV collects information in anonymous form and is also used to make user distinctions.
Date of expiry: after 10 minutes
Note: This list cannot claim to be exhaustive as experience has shown that Google always changes the choice of its cookies.
How long and where is the data stored?
By inserting reCAPTCHA, data is transferred from you to the Google server. Where exactly this data is stored is not clearly shown by Google, even after repeated requests. Without having received confirmation from Google, it can be assumed that data such as mouse interaction, time spent on the website or language settings are stored on Google’s European or American servers. The IP address that your browser transmits to Google is generally not concatenated with other Google data from other Google services. However, if you are signed in to your Google Account while using the reCAPTCHA plug-in, the data will be concatenated. Google’s deviating data protection regulations apply to this.
How can I delete my data or prevent data storage?
If you do not want any data about you or your behaviour to be transmitted to Google, you must log off completely from Google and delete all Google cookies before you visit our website or use reCAPTCHA software. In principle, the data is automatically transmitted to Google as soon as you access our site. To delete this data again, you must contact Google support at https://support.google.com. By using our website, you agree that Google LLC and its agents automatically collect, process and use data. You can learn more about reCAPTCHA on Google’s web developer page at developers.google.com/recaptcha/. Google goes into more detail about the technical development of the reCAPTCHA here, but exact information about data storage and data protection-relevant topics are not found. A good overview of the basic use of data at Google can be found in the company’s own privacy policy at www.google.com/intl/de/policies/privacy/.
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
• By email: info@theremedyroom.com.au
• By mail: 78 Bangalow Rd, Byron Bay, NSW 2481